Return & Refund Policy

Knife Industry PK
Effective Date: June 28, 2026

At Knife Industry PK, customer satisfaction is our priority. We take pride in delivering high-quality products and ensuring a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original condition.

  • The product is returned with all original packaging, accessories, and documentation.

  • Proof of purchase (order number or invoice) is provided.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

  • Clearance, sale, or promotional items (unless received damaged or defective).

  • Gift cards (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by emailing knifeindustry.com.pk@gmail.com with:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

We will review your request and arrange a replacement or refund where applicable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchange Policy

We only replace items if they are defective, damaged during shipping, or if the wrong item was delivered.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled and must follow the return process.

How to Request a Return

To request a return or report an issue, please contact us:

Knife Industry PK
📧 Email: knifeindustry.com.pk@gmail.com
🌐 Website: https://knifeindustry.pk

Please include your order number and the reason for your return.

Knife Industry PK reserves the right to refuse returns that do not meet the conditions outlined in this policy. This policy may be updated without prior notice.